Delivery information when ordering Music Boxes, Jewellery Boxes & Gifts from N J Dean & Co UK

We urge customers to order early to save any disappointment, but our recommended last ordering dates for Christmas delivery are as follows :
(only for stock items & dates given as a guide only)

When choosing Standard Delivery on checkout :
UK Order by 12.00 midday Monday 18th December

When choosing Urgent Delivery on checkout :
UK Order by 12.00 midday Thursday 21st December

When choosing Standard Delivery on checkout :
(guide only, not guaranteed)
Europe Order by Monay 10th December
USA & Canada Order by Friday 8th December
Rest of the World Order by Monday 4th December

When choosing Urgent Delivery on checkout :
Europe Order by Wednesday 20th December
USA & Canada Order by Monday 18th December
Rest of the World Order by Thursday 14th December

We will be closed for the Christmas & New Year Holidays from 12.00 Midday Friday 22nd December (GMT) until Monday 8th January 2024. Any orders placed for stock items between these dates will arrive in the New Year after the 8th January. Please allow for a longer delivery time than usual because of the Christmas & New Year Holiday times.

Delivery Information

To check the delivery costs on any item, simply add it to the shopping bag, then choose a delivery option from the menu on the shopping bag page and it will be worked out automatically for you. You can easily remove items from the basket should you wish to change something or not proceed with the order.

For overseas delivery, please click the link underneath the drop down delivery option menu on the Shopping Bag page to change the country.

Service :

Usually Sent By :

Usual Delivery Time :

Standard

Royal Mail 48 Tracked

3 - 7 working days*

Urgent

Royal Mail 24 Tracked

1 - 3 working days*

* Highland areas & Isles may take a day longer
* All deliveries require someone to be in to received them. If you are out, a card should be left for you to re-arrange delivery. Please do so promptly to ensure your parcel is not returned to us. We can ask the postal service to leave with a neighbour or in a safe place if you instruct us to do so at your risk.
* Urgent orders placed after 12 midday are usually sent the next working day. If the order is placed after 12 midday on a Friday, this normally means despatch will not be until the following Monday.
* Delivery times will exclude bank holidays. Urgent deliveries are not always made on weekends.

The delivery services we use are extremely reliable and it's very rare for a delivery to be late, but should your parcel not arrive within 4 days of receiving your despatch email (2 days for urgent), please follow these steps :

1. In the first instance please contact the relevant postal service used in case they have already tried to deliver. In the majority of cases the parcel will most likely be waiting for you at your local royal mail or UPS depot for collection if no one was in to receive at the time of delivery.

2. If after speaking or visiting your local royal mail depot (or UPS if your parcel was sent by courier) and they are not able to locate your parcel please email us & we will investigate as to why your parcel is late & rectify the problem for you as soon as possible.

Deliveries (Shipping) Outside of the UK

Service :

Usually Sent By :

Usual Delivery Time :

Standard

Royal Mail Airmail (delivered via your local postal service)

5 - 21 working days*

Urgent

DHL Express or UPS Express Airmail

1 - 5 working days*

* Some services are only trackable until it leaves the UK
* Delivery times may be longer to some regions
* Import duty & tax may be payable upon delivery to countries within Europe that are not part of the EU
* Deliveries can sometimes be delayed due to customs clearance to countries not part of the EU
* All deliveries require an electronic scan &/or signature upon delivery. If you are out, a card should be left for you to re-arrange delivery. Please do so promptly to ensure your parcel is not returned to us.

Service :

Usually Sent By :

Usual Delivery Time :

Standard

Royal Mail Airmail (delivered via your local postal service, USPS in the United States)

7 - 14 working days*

Urgent

DHL Express or UPS Express Airmail

3 - 7 working days*

* Some services are only trackable until it leaves the UK
* Delivery times may be longer to some regions
* Deliveries can sometimes be delayed due to customs clearance
* Import duty & tax may be payable upon delivery to countries outside of the EU
* All deliveries require an electronic scan &/or signature upon delivery. If you are out, a card should be left for you to re-arrange delivery. Please do so promptly to ensure your parcel is not returned to us.

Service :

Usually Sent By :

Usual Delivery Time :

Standard

Royal Mail Airmail (delivered via your local postal service)

14 - 28 working days*

Urgent

DHL Express or UPS Express Airmail

5 - 10 working days*

* Some services are only trackable until it leaves the UK
* Delivery time may be longer to some countries
* Urgent delivery is not available to all countries
* Deliveries can sometimes be delayed due to customs clearance
* Import duty & tax may be payable upon delivery to countries outside of the EU
* All deliveries require an electronic scan &/or signature upon delivery. If you are out, a card should be left for you to re-arrange delivery. Please do so promptly to ensure your parcel is not returned to us.

If you choose the standard service this will normally be sent by Royal Mail in the UK on a priority handling airmail service. The parcel will then be handed over to your countries usual postal service for delivery to you. In the majority of cases you can use the same tracking number we issue with your local postal service to track your parcel.
If you have chosen Urgent shipping, then this will go by a dedicated courier and will be fully trackable from door to door.

Although the delivery services we use are extremely reliable and all parcels are sent on a priority service, the delivery times for overseas shipments are given as an estimated guide only. Because of Royal Mail & the Couriers terms we have to wait until 28 working days have past before a parcel will be classed as lost and the postal service will investigate (10 working days for urgent). However, if your parcel hasn't arrived within the approximate times listed, we would certainly recommend checking with the relevant postal service (& your local postal service in your country if Royal Mail are used to despatch) to see if they can find out what the delay is. Parcels sent to countries outside of the European Union will need to be customs cleared which can inevitably cause some delays.

If you cannot obtain any information from the postal services, then please send us an email & we will investigate as to why your parcel has been delayed

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Delivery Information

Deliveries (Shipping) Outside of the UK

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Items :
Value :