music boxes, jewellery boxes, carousels, ballerina music boxes

N J Dean & Co Exquisite Musical Boxes & Gifts

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MUSICAL BOXES

Musical Jewellery Boxes

Children's Music Boxes

Musical Carousels

Picture Music Boxes

Cylinder Music Boxes

Reuge Music Boxes

Musical Gifts

Musical Movements

Singing Bird Automata

Musical Watches

Teánola Street Organs

Reuge Music Boxes Vintage Music Boxes

EXQUISITE GIFTS

Jewellery Boxes

Watch Boxes

Collectible Kaleidoscopes

Mats Jonasson Jewellery

COMPONENTS

Musical Movements

Wood Carvings

Perforated Music Books

GIFTS BY RECIPIENT

Gifts For Her

Gifts For Him

Gifts For Children

GIFTS BY VALUE

Gifts up to £30

Gifts up to £60

Gifts up to £100

Gifts up to £200

Gifts over £200

CUSTOMER TESTIMONIALS

What Our Customers Say !

LINKS

Music Box & Jewellery Links

WHOLESALE

Wholesale For Retailers

100% SECURE order music boxes using our secure shopping cart
order music boxes using our secure shopping cart

Shop with confidence through our 100% secure online shopping site with Credit or Debit card.

Pay for your music boxes with Mastercard Pay for your music boxes with VISA Pay for your music boxes with SOLO Pay for your music boxes with Maestro
Pay for your music boxes with Mastercard or Visa

Terms & Conditions

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01. Website Terms of Use :

When viewing this Website and purchasing or ordering goods from us you accept that it is done so under our terms and conditions set out below. If you do not agree to them you may not use this website and should exit immediately.

This website & all content is for the personal use of our customers only and may not be copied, published or used for any commercial purposes without prior written consent.

We accept no liability without limitation for any losses or damages to property or person arising from using this website, including any loss of profit, damage to equipment or data, interruption of business, or any other damage, direct or accidental. We also accept no responsibility for prolonged use of telephone lines as a result of viewing this website & the use of the links to other websites.

This Website and all transactions are subject to English Law only.

02. Terms of Purchase / Ordering :

All prices quoted are in English Pounds Sterling £ unless otherwise stated.

Upon ordering online, you will receive an email confirmation to let you know we have received your order and it will be processed soon. Once payment has been authorised, you will receive a second email to let you know your order has been paid for and is being despatched. If you don't have email, or order by telephone, this confirmation will arrive normally with the goods or within 7 working days after the order, whichever is sooner.

Should you not receive these email confirmations, please email us to check on your order status.

Email :

All goods must be paid for in full before they are despatched. For out of stock goods or special order items where a longer delivery time has been specified we will contact you to let you know our earliest delivery time. You will only be charged for these goods once they are ready for despatch, unless previously agreed otherwise.

Many items featured are hand made or finished so it is expected that colours and designs may change slightly from the pictures and details shown.

All orders will be delivered directly to the recipient & will require a scan &/or signature upon deliver. If you are out a card should be put through your door so you can call Royal Mail or the Courier to arrange re-delivery. PLEASE NOTE, if you are out and fail to contact Royal Mail or Courier within 1 week, the parcel will be returned to us and will incur an extra postage charge to resend.

Should you ask us to leave your parcel in an alternative place (eg, in the shed, with a neighbour etc) this will be done so only if the delivery service allows and at your own risk. We accept no responsibility for any loss or damage incurred if this is done.

03. Product Guarantee/Warranty :

All new products are guaranteed for 1 year from the purchase date against faulty components and workmanship. If the item becomes faulty because of faulty parts or workmanship during the aforesaid period please inform us within 7 working days of the fault occurring and we will repair or replace the goods with the same or similar (if the item is no longer produced) free of charge. We cannot guarantee goods that become faulty through misuse, neglect or damage.

04. Returns

We're sure you will be happy with your order but if you’d like to send an item back for any reason please send us an email to let us know and then re-package the item securely in as received condition (the original box/bags that any item comes in must also be returned) and send to us within 14 days of your receipt. Please include a copy of your invoice or a note with your name & order reference number so we know who's order it is.

Email :

You are responsible for any returned goods until they reach us. We strongly advise that you use a recorded or insured service for peace of mind in the event of a Royal Mail loss. As soon as your return is received by us, we'll issue a refund for the goods cost (less any post & packing charges) or send a replacement or alternative if you so wish (a post & packing fee may apply).

Should you wish to exchange for a more expensive item, please email us so we can let you know what the difference in price you'll need to pay will be.

Regretfully postage, packing and any insurance incurred in the delivery of your order to you are direct costs and cannot be refunded. (For overseas returns, this includes any import duty, VAT, or customs freight charges passed onto us will be chargeable to you).

When returning items we kindly ask you to return them in as received condition with the original packaging of the actual product and any instruction or user manuals that were included.

This does not affect your statutory rights.

Our returns address is :

N J Dean & Co.
Oak Farm
Braydon
Wiltshire
SN5 0AG

Exclusions :
We cannot accept cancellations or give refunds for any personalised goods or special orders (i.e. goods made up to your specific order such as a custom ordered fitted tune or a special order for you that we don't normally stock).

Cancellation and return of orders legally only applies to private individuals. Companies & businesses are excluded from the distance selling rule. (business to business)

05. Return of Faulty/Damaged Goods :

We check all items thoroughly before packing & sending, but if upon receipt of your order the goods are damaged or broken, please email us as soon as you can or within 7 working days to let us know what is wrong.

Email :

We will send a replacement as soon as possible and include a pre-paid return postage label for you to send the faulty item back (normally via the post office). Please ensure you obtain a proof of posting receipt when returning an item. (A pre-paid postage label can only be supplied for orders within the UK)

Please note, in the event of a fault occurring or damage during delivery, we can only send a replacement or alternative item and not issue a refund. Should you decide not to have a replacement or alternative item and to return the item for a refund then our standard terms for returns of unwanted items will apply as above regardless of any faults.

06. Late or Lost Deliveries :

Normal stock items will be delivered quickly & usually within 1 to 5 days of order in the UK depending on delivery service chosen (3 to 21 days outside the UK depending on country).

The delivery services we use are extremely reliable and it's very rare for a delivery to be late, but should your parcel not arrive within 7 days of receiving your despatch email (2 days for urgent), please follow these steps (for overseas orders please allow 14 days within Europe (5 days for urgent) & 21 days for the rest of the world (7 days for urgent) :

1. In the first instance please contact the relevant postal service used with your tracking number received in your despatch email. You can also track your parcel online via the links given in the email.

2. If the tracking number is not showing any details it's worth contacting your local depot where your parcel will be held if you were out when delivery was attempted. If you do not know where your collection depot is, please call Royal Mail or the Courier used and ask for the details of your local depot.

3. Please email us & we will investigate as to why your parcel is late & rectify the problem for you as soon as possible.

All orders will be delivered directly to the recipient & will require a scan &/or signature upon delivery. Should you ask us to leave your parcel in an alternative place (eg, in the shed, with a neighbour etc) this will be done so only if the delivery service allows and at your own risk (*Urgent deliveries cannot be left without a signature). We accept no responsibility for any loss or damage incurred if this is done.

07. Children & Small Parts Warning :

Most of our products contain small & removeable parts. They are not intended as toys and not suitable for small children / babies due to choking hazards. Small children must be supervised by an adult if using any of our products. If you are unsure of suitability, please ask us for guidance.

08. Goods Title :

All goods remain our property until paid for in full and cleared by our bank. This includes all kinds of payment.

09. Export Sales & Foreign Currencies :

All above terms apply, plus :

All transactions have to be taken in our own currency (GB Pounds Sterling) so any prices shown in US Dollars $ and Euro € are for guidance only for USA and European residents using an estimated exchange rate. As the exchange rate alters daily, we can only work out an approximate cost. For up to date pricing in foreign currencies, please check with your bank or card issuer on their current exchange rate.

The prices shown do not include any import tax, duty or handling charges that may be liable upon delivery to a foreign country - please check with your local tax or customs office for likely import charges on the type of goods we sell.

10. Your Privacy & Security

We only collect information for your specific transactions / orders. We do not pass on any information to any other parties. When ordering via the internet your transaction is sent using SSL secure server technology for high security purposes. No card details are viewed at anytime. We are fully compliant with the current PCI Data Security Standards and utilise 'Verified By Visa' & 'Mastercard Securecode' for transactions.

100% SECURE order music boxes using our secure shopping cart
order music boxes using our secure shopping cart

Shop with confidence through our 100% secure online shopping site with Credit or Debit card.

Pay for your music boxes with Mastercard Pay for your music boxes with VISA Pay for your music boxes with SOLO Pay for your music boxes with Maestro

 

11. Reservations

We reserve the right to alter/delete prices and specifications without prior notice or obligation

E & O.E.

12. Trade Marks

The names & website titles where applicable are used as our company trade marks :
N. J. Dean & Co., Exquisite Musical Boxes & Gifts.

Any other Trade Mark or Registered name is rightfully owned by those other companies mentioned within this site and all rights of those trade mark names are reserved to their respective owners.

We reserve the right to change these terms & conditions from time to time without prior notice. All rights reserved.

Copyright © N. J. Dean & Co.
Exquisite Musical Boxes & Gifts